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AI and Agentic Orchestration Yields Impressive Results.
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CLIENT:
Apex Tool group
INDUSTRY:
Manufacturing
REGION:
Global
Summary
The ATG North America Mechanics’ Tools teams partnered with ATG IT to modernize warranty claims processing using AgilePoint AI & Agentic Orchestration. By coordinating data analysis and AI image analysis, and integrating decisions directly into ATG’s ERP, the organization significantly reduced manual review effort, improved fraud detection, and accelerated fulfillment.
Measurable Impact
12x
Abuser Identification Rate Increas
80%
Manual Processing Time Reduction
400%
CSR Throughput Increase
71%
Automated and AI-assisted Decisioning
100%
Consistency for High-Risk Claims
Business Challenge
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Solution Overview
Key Takeaway
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