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Agentic AI Among Gartner® Top 10 Strategic Technology Trends for 2025
How Agentic AI Will Transform Enterprise Operations by 2028
According to the research, key shifts coming by 2028:
- By 2028, 33% of enterprise software applications will include agentic AI, up from less than 1% in 2024.
- AI agent machine customers will replace 20% of the interactions at human-readable digital storefronts.
- At least 15% of day-to-day work decisions will be made autonomously through agentic AI.
Critical Warning Inside
"Agentic AI will make decisions based on its analysis of your organization's data, making plans based on that analysis. From there, it'll act on those plans. This will be dangerous unless you invest in the skills, practices and technologies to deliver trustworthy AI agents."
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Gartner, Top Strategic Technology Trends for 2025 by Tom Coshow, Published October 21, 2024
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